1. Organizational Profile

  • 1.1. Introduction
    • Background and Charter
    • Profile
    • Mandate
    • Mission and Vision
  • 1.2. People
    • Organizational Structure
    • List of Officers
    • QMS Core Team

2. General Policies and Procedures

  • 2.1. IA Strategic Plan
  • 2.2. IA Quality Manual
  • 2.3. IA QMS Quality Policy
  • 2.4. IA QMS Scope
  • 2.5. Procedure on Risk and Opportunities
  • 2.6. Procedure on Planning for Changes
  • 2.7. Procedure on Internal Quality Audit

3. Office of the Administrator

  • 3.1. Functional Structure and Description
  • 3.2. Process Matrix
    • Policy Formulation Process
    • Management Review Process
    • Special Projects Process
    • Administrative Process
  • 3.3. Policy Formulation Process
  • 3.4. Management Review Process
  • 3.5. Special Projects Process
  • 3.6. Administrative Process
  • 3.7. List of Interested Parties
    • Policy Formulation Process
    • Management Review Process
    • Special Projects Process
    • Administrative Process
  • 3.8. Quality Objectives
  • 3.9. Office Performance Commitment Review
  • 3.10. Master List of Retained Documented Information
  • 3.11. Master List of Maintained Documented Information
  • 3.12. Procedure on Organizational Knowledge
  • 3.13. List of Tacit and Explicit Organizational Knowledge

4. Planning and Management Division

  • 4.1. Functional Structure and Description
  • 4.2. Process Matrix
    • Project Planning Process
    • Performance Monitoring Process
    • Incoming and Outgoing Communications Process
    • Control of Documented Information Process
    • Freedom of Information Process
    • Archives Process
    • Library Services Process
    • Management of Information and Communication Technology Process
    • Customer Feedback Management Process
  • 4.3. Project Planning Process
  • 4.5. Performance Monitoring Process
    • Strategic Performance Monitoring System
  • 4.6. Incoming and Outgoing Communications Process
    • Procedure on Physical Incoming and Outgoing Communications
  • 4.7. Control of Documented Information Process
    • Procedure on Maintained Documented Information
    • Procedure on Retained Documented Information
    • Procedure on Document Control Numbers
    • Records Disposal Schedule
  • 4.11. Freedom of Information Process
    • Freedom of Information Procedure
  • 4.12. Archives Process
    • Archives and Central Records Section Policies and Standard Procedures
    • Procedure on Access to Archival Materials
  • 4.14. Library Services Process
    • Library Services Guidelines
    • Library Rules and Regulations
    • Library Acquisition Plan
  • 4.17. Management of Information and Communication Technology Process
    • ICT Maintenance Procedure
  • 4.18. Customer Feedback Management Process
    • Procedure on Customer Satisfaction and Feedback
  • 4.19. List of Interested Parties
    • Project Planning Process
    • Performance Monitoring Process
    • Incoming and Outgoing Communications Process
    • Control of Documented Information Process
    • Freedom of Information Process
    • Archives Process
    • Library Services Process
    • Management of Information and Communication Technology Process
    • Customer Feedback Management Process
  • 4.20. Quality Objectives
  • 4.21. Office Performance Commitment Review
  • 4.22. Master List of Retained Documented Information
  • 4.23. Master List of Maintained Documented Information
  • 4.24. Procedure on Organizational Knowledge
  • 4.25. List of Tacit and Explicit Organizational Knowledge
  • 4.26. Master List of Software

5. Finance and Administrative Division

  • 5.1. Functional Structure and Description
  • 5.2. Process Matrix
    • Budgeting, Accounting, and Financial Management Process
    • Cashiering Services Process
    • Recruitment and Selection of Applicants Process
    • Administration of Employee Compensation and Benefits Process
    • Training and Development of Personnel Process
    • Procurement – Alternative Mode Process
    • Procurement – Public Bidding Process
    • Supply Service Process
    • Maintenance of Vehicles and Equipment Process
    • Maintenance of Building Facilities Process
    • Outsourced Services Process
  • 5.3. Budgeting, Accounting, and Financial Management Process
    • Budget Procedure
    • Procedure on BIR Remittance
    • Procedure on Bank Reconciliation
    • Procedure on Financial Statements Preparation
    • Procedure on Record of Collections Procedure
  • 5.8. Cashiering Services Process
  • 5.9. Recruitment and Selection of Applicants Process
    • Procedure on Recruitment, Selection, and Placement
  • 5.10. Administration of Employee Compensation and Benefits Process
    • Procedure on Compensation and Benefits Administration
  • 5.11. Training and Development of Personnel Process
    • Procedure on Trainings
  • 5.12. Procurement – Alternative Mode Process
  • 5.13. Procurement – Public Bidding Process
  • 5.14. Supply Service Process
    • Procedure on Disbursement Vouchers
    • Procedure on Supplies
  • 5.16. Maintenance of Vehicles and Equipment Process
    • Procedure on the Processing of Vehicle Registration Slips
    • Procedure on the Processing of Reproduction and Printing Services
  • 5.18. Maintenance of Building Facilities Process
  • 5.21. Outsourced Services Process
    • Procedure on the Processing of Performance Evaluation of Service Provider
    • Procedure on the Processing of Contracts of Service Provider
  • 5.23. List of Interested Parties
    • Budgeting, Accounting, and Financial Management Process
    • Cashiering Services Process
    • Recruitment and Selection of Applicants Process
    • Administration of Employee Compensation and Benefits Process
    • Training and Development of Personnel Process
    • Procurement – Alternative Mode Process
    • Procurement – Public Bidding Process
    • Supply Service Process
    • Maintenance of Vehicles and Equipment Process
    • Maintenance of Building Facilities Process
    • Outsourced Services Process
  • 5.24. Quality Objectives
  • 5.25. Office Performance Commitment Review
  • 5.26. Master List of Retained Documented Information
  • 5.27. Master List of Maintained Documented Information
  • 5.28. Procedure on Organizational Knowledge
  • 5.29. List of Tacit and Explicit Organizational Knowledge
  • 5.30. Master List of External Providers
  • 5.31. Master List of Vehicles
  • 5.32. Master List of Buildings
  • 5.33. Master List of Equipment
  • 5.34. Monitoring and Measuring Resources Maintenance Assessment

6. Urban Planning and Community Development Division

  • 6.1. Functional Structure and Description
  • 6.2. Process Matrix
    • Processing of Regulatory Permits and Clearances Process
    • Maintenance of Streets and Sidewalks Process
    • Management of Traffic, Mobility, and Parking Process
    • Management of Vendors, Pedicabs, and Calesas Process
  • 6.3. Processing of Regulatory Permits and Clearances Process
    • Procedure for Drone Permit
    • Procedure for Activity Permit
    • Procedure for Gate Pass
    • Procedure for Locational Clearance
    • Procedure for Repair Permit
    • Procedure for Excavation (Utilities) Permit
    • Procedure for Excavation, Ground Preparation, Foundation, and Pile Driving Permit
    • Procedure for Posting of Streamers/Tarpaulins
    • Procedure for Wiring Permit
    • Procedure for Pole Clearing Permit
    • Procedure for IA Development Clearance
    • Procedure for Electrical Permit
    • Procedure for Mechanical Permit
    • Procedure for Sanitary/Plumbing Permit
    • Procedure for Building Permit
    • Procedure for Certificate of Occupancy
    • Procedure for Signage Permit
    • Procedure for Demolition Permit
    • Procedure for Sidewalk Construction Permit
    • Procedure for Temporary Sidewalk Enclosure and Occupancy Permit
    • Procedure for Scaffolding Permit
  • 6.24. Maintenance of Streets and Sidewalks Process
  • 6.25. Management of Traffic, Mobility, and Parking Process
    • Procedure for Vendors Management
    • Revised Rules and Regulations Governing Vending Operations in Intramuros
    • Procedure for Pedicab Management
    • Revised Rules and Regulations Governing Pedicab Operations in Intramuros
    • Procedure for Calesa Management
    • Revised Rules and Regulations Governing Calesa Operations in Intramuros
  • 6.26. Management of Vendors, Pedicabs, and Calesas Process
  • 6.32. List of Interested Parties
    • Processing of Regulatory Permits and Clearances Process
    • Maintenance of Streets and Sidewalks Process
    • Management of Traffic, Mobility, and Parking Process
    • Management of Vendors, Pedicabs, and Calesas Process
  • 6.33. Quality Objectives
  • 6.34. Office Performance Commitment Review
  • 6.35. Master List of Retained Documented Information
  • 6.36. Master List of Maintained Documented Information
  • 6.37. Procedure on Organizational Knowledge
  • 6.38. List of Tacit and Explicit Organizational Knowledge

7. Business Management Division

  • 7.1. Functional Structure and Description
  • 7.2. Process Matrix
    • Leasing of Concessions and Commercial Spaces Process
    • Rental of IA Facilities Process
    • Collection of Gate Receipts Process
  • 7.3. Leasing of Concessions and Commercial Spaces Process
  • 7.4. Rental of IA Facilities Process
  • 7.5. Collection of Gate Receipts Process
  • 7.6. List of Interested Parties
    • Leasing of Concessions and Commercial Spaces Process
    • Rental of IA Facilities Process
    • Collection of Gate Receipts Process
  • 7.7. Quality Objectives
  • 7.8. Office Performance Commitment Review
  • 7.9. Master List of Retained Documented Information
  • 7.10. Master List of Maintained Documented Information
  • 7.11. Procedure on Organizational Knowledge
  • 7.12. List of Tacit and Explicit Organizational Knowledge

8. Cultural Properties Conservation Division

  • 8.1. Functional Structure and Description
  • 8.2. Process Matrix
    • Conservation of Museum Collection Process
    • Conservation of Built Cultural Properties Process
    • Maintenance of Managed Sites
  • 8.3. Conservation of Museum Collection Process
  • 8.5. Conservation of Built Cultural Properties Process
  • 8.6. Maintenance of Managed Sites
  • 8.8. List of Interested Parties
    • Conservation of Museum Collection Process
    • Conservation of Built Cultural Properties Process
    • Maintenance of Managed Sites
  • 8.9. Quality Objectives
  • 8.10. Office Performance Commitment Review
  • 8.11. Master List of Retained Documented Information
  • 8.12. Master List of Maintained Documented Information
  • 8.13. Procedure on Organizational Knowledge
  • 8.14. List of Tacit and Explicit Organizational Knowledge

9. Tourism Promotions Division

  • 9.1. Functional Structure and Description
  • 9.2. Process Matrix
    • Conducting/Arranging Guided Tours Process
    • Organization of Events Process
    • Managing Social Media Accounts Process
  • 9.3. Conducting/Arranging Guided Tours Process
  • 9.4. Organization of Events Process
  • 9.6. Managing Social Media Accounts Process
  • 9.7. List of Interested Parties
    • Conducting/Arranging Guided Tours Process
    • Organization of Events Process
    • Managing Social Media Accounts Process
  • 9.8. Quality Objectives
  • 9.9. Office Performance Commitment Review
  • 9.10. Master List of Retained Documented Information
  • 9.11. Master List of Maintained Documented Information
  • 9.12. Procedure on Organizational Knowledge
  • 9.13. List of Tacit and Explicit Organizational Knowledge

Reference Materials

10. Annex 1: Legislative and Executive Issuances

  • 10.1. Presidential Decree No. 1616, as amended; including Implementing Rules and Regulations (Intramuros Administration Charter)
  • 10.2. Republic Act No. 10175 (Cybercrime Prevention Act of 2012)
  • 10.3. Republic Act No. 10173 (Data Privacy Act of 2012)
  • 10.4. Republic Act No. 10066 (National Heritage Act of 2009)
  • 10.5. Republic Act No. 9593 (Tourism Act of 2009)
  • 10.6. Republic Act No. 9514 (National Fire Code)
  • 10.7. Republic Act No. 9485 (Anti-Red Tape Act of 2007)
  • 10.8. Republic Act No. 9470 (National Archives of the Philippines Act of 2007)
  • 10.9. Republic Act No. 9184 (Government Procurement Reform Act)
  • 10.10. Presidential Decree No. 1096, as amended (National Building Code)
  • 10.11. Republic Act No. 597 (Fort Santiago Act)
  • 10.12. Letter of Instruction No. 843, s. 1979 (Directing the Organization and Operationalization of the Intramuros Administration)
  • 10.13. Letter of Instruction No. 109, s. 1979 (Approving and Adopting the Development Plan for Intramuros)
  • 10.14. Executive Order No. 2, s. 2016 (Freedom of Information)
  • 10.15. Executive Order No. 190, s. 1994 (National Information Technology Plan)
  • 10.16. Administrative Order No. 39, s. 2013 (Government Web Hosting Service)

11. Issuances from Other Government Agencies

  • 11.1. Civil Service Commission (CSC) Memorandum Circulars on Appointment
  • 11.2. CSC Memorandum Circulars, s. 2001
  • 11.3. Commission on Audit (COA) Government Accounting Manual
  • 11.4. National Archives of the Philippines (NAP) Circular No. 1 and 2, s. 2009
  • 11.5. National Historical Commission of the Philippines (NHCP) Guidelines, Policies, and Standards for the Conservation and Development of Historic Centers/Heritage Zones
  • 11.6. NHCP Standards and Guidelines in Maintaining Historic Sites and Structures
  • 11.7. NHCP Basic Conservation Principles
  • 11.8. NHCP Universal Guidelines on the Restoration and Preservation of Monuments and Historic Sites

12. IA Issuances and Documents

  • 12.1. IA FOI Manual
  • 12.2. IA Records Disposition Schedule
  • 12.3. Conservation Management Plan
  • 12.4. Enhanced Merit Selection and Promotion Plan (MSPP)
  • 12.5. ISSP Plan
  • 12.6. Safety and Security Plan
  • 12.7. Competency Master List
  • 12.8. Quality Workplace Standards

13. Other Literature

  • 13.1. The Venice Charter (1964) – International Charter for the Conservation and Restoration of Monuments and Sites
  • 13.2. The Nara Document on Authenticity (1994)
  • 13.3. The Burra Charter
  • 13.4. The Valletta Principles for the Safeguarding and Management of Historic Cities, Towns, and Urban Areas
  • 13.5. ICOMOS Charter for the Protection and Management of the Archaeological Heritage (1990)
  • 13.6. ICOMOS International Cultural Tourism Charter – Managing Tourism at Places of Heritage Significance (1999)
  • 13.7. ICOMOS Principles for the Preservation of Historic Timber Structures (1999)
  • 13.8. ICOMOS Charter on the Built Vernacular Heritage (1999)
  • 13.9. ICOMOS Charter for the Interpretation and Presentation of Cultural Heritage Sites
  • 13.10. ICOMOS Charter on Cultural Routes
  • 13.11. ICOMOS Charter – Principles for the Analysis, Conservation, and Structural Restoration of Architectural Heritage (2003)
  • 13.12. ICOMOS-IFLA Document on Historic Urban Public Parks
  • 13.13. ICOMOS-IFLA Principles Concerning Rural Landscapes as Heritage
  • 13.14. Intramuros Identity and Urban Design Guidelines

Risk Registry

14. Office of the Administrator

  • 14.1. Policy Formulation Process
  • 14.2. Management Review Process
  • 14.3. Special Projects Process
  • 1.4. Administrative Process

15. Planning and Management Division

  • 15.1. Project Planning Process
  • 15.2. Performance Monitoring Process
  • 15.3. Incoming and Outgoing Communications Process
  • 15.4. Control of Documented Information Process
  • 15.5. Freedom of Information Process
  • 15.6. Archives Process
  • 15.7. Library Services Process
  • 15.8. Management of Information and Communication Technology Process
  • 15.9. Customer Feedback Management Process

16. Finance and Administrative Division

  • 16.1. Budgeting, Accounting, and Financial Management Process
  • 16.2. Cashiering Services Process
  • 16.3. Recruitment and Selection of Applicants Process
  • 16.4. Administration of Employee Compensation and Benefits Process
  • 16.5. Training and Development of Personnel Process
  • 16.6. Procurement – Alternative Mode Process
  • 16.7. Procurement – Public Bidding Process
  • 16.8. Supply Service Process
  • 16.9. Maintenance of Vehicles and Equipment Process
  • 16.10. Maintenance of Building Facilities Process
  • 16.11. Outsourced Services Process

17. Urban Planning and Community Development Division

  • 17.1. Processing of Regulatory Permits and Clearances Process
  • 17.2. Maintenance of Streets and Sidewalks Process
  • 17.3. Management of Traffic, Mobility, and Parking Process
  • 17.4. Management of Vendors, Pedicabs, and Calesas Process

18. Business Management Division

  • 18.1. Leasing of Concessions and Commercial Spaces Process
  • 18.2. Rental of IA Facilities Process
  • 18.3. Collection of Gate Receipts Process

19. Cultural Properties Conservation Division

  • 19.1. Conservation of Museum Collection Process
  • 19.2. Conservation of Built Cultural Properties Process
  • 19.3. Maintenance of Managed Sites

20. Tourism Promotions Division

  • 20.1. Conducting/Arranging Guided Tours Process
  • 20.2. Organization of Events Process
  • 20.3. Managing Social Media Accounts Process

Internal Audit Documents

21. Internal Audit Documents

  • 21.1. Procedure on Internal Quality Audit
  • 21.2. Control of Nonconforming Products and Services Procedure
  • 21.3. Internal Audit Plan
  • 21.4. Internal Audit Programme
  • 21.5. Internal Audit Checklist
  • 21.6 Internal Audit Report
  • 21.7. Corrective Action Report
  • 21.8. Corrective Action Report Log

For comments or questions contact us: [email protected]

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